Refund Policy.
This policy explains how refunds work for purchases of Phaeton and Telion Pro from Perfect Pitch Audio LLC. It restates Section 4 of our Terms & Conditions, which govern if the two ever differ.
1. Who handles your payment
Paddle.com is our online reseller and merchant of record. Paddle processes payment and supplies purchase receipts under the Paddle Buyer Terms and Refund Policy. Those documents govern the purchase transaction with Paddle; our Terms & Conditions govern your licence and our services.
2. How to request a refund
Request a refund through the Paddle link in your receipt, or email us at [email protected] and we will help you with the request. Include the email address you used at checkout and, if you have it, the order number from your receipt.
3. Your legal rights
Mandatory cancellation, withdrawal, conformity and refund rights remain available. Any legally effective request for immediate digital delivery and acknowledgement concerning a withdrawal right must be obtained separately where required. Neither accepting our terms nor trying the product automatically provides that acknowledgement.
4. What happens after a refund
When a purchase is refunded or lawfully reversed, the licence or paid access funded by that purchase may end to the corresponding extent. This does not affect unrelated paid licences. A payment dispute alone does not waive your legal rights.
5. Cancelling Telion Pro is not a refund
Telion Pro renews automatically each month until you cancel. You can cancel through your account or the subscription-management link in your Paddle receipt. Cancellation stops the next renewal; access continues until the end of the paid period. Telion Free remains available for local-network use. Cancellation and a refund are separate processes: to get money back for a period already paid, request a refund as described above.
6. Full terms
This policy is part of our Terms & Conditions. Questions about a purchase or a refund: [email protected].
Perfect Pitch Audio LLC · [email protected]
2291 Moss Court, Thousand Oaks, CA 91362, USA · +1 820-386-4159